TERMS & CONDITIONS
To make sure your holiday runs smoothly the following terms and conditions apply.
‘‘We’’ means the proprietor of Hollies Barn, Caroline Davis.
We accept payment by bank transfer or via our online booking system. 20% deposit is payable at the time of booking and is non refundable. Once your payment has been received as cleared funds, we will send you a booking confirmation and ask that you let us know within five days if any of the details are not correct. If you’re still making a decision, we can hold a provisional booking for up to 48 hours. The remaining balance due is required six weeks prior to the commencement of your stay. If your booking is placed within six weeks of your stay, full payment is required at the time of booking. If you do not make any payment by the date it is due, we will send you a reminder by post, by email or by telephone. If you fail to make the relevant payment within 14 days of the date it is due, we may assume that you wish to cancel your booking. We cannot accept holiday booking from an applicant under the age of 18.
Cancelling or Amending your reservation
Cancellations must be immediately notified to us by phone and should be confirmed in writing.
The treatment of a cancellation will depend on the reason for the cancellation;
- National Lockdown – In the event of a national lockdown, where you are unable to travel, and we are prevented from opening, you will receive a full refund.
- Regional/Local Lockdown – In the event that your address is put into Regional/Local lockdown, rendering you unable to travel, you will receive a full refund. Please note that this applies only to the address given by the lead booker at the time of booking and does not apply to party members at a different address unable to travel due to local lockdown. In the event we are put into a Regional/Local lockdown and are unable to open, we will offer a full refund.
- If you cancel due to the inability (or the inability of any, some or all of your party) to stay at Hollies Barn for any other reason; this includes, but not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or receive a refund unless we are able to re-let the property.
With regard to reason 3 above; if we are able to re-let your booking, and you have paid the full balance, we will refund you the amount we can achieve for re-letting (which may be less than you paid) less the deposit. The deposit is always non-refundable. If we are unable to re-let the barn, there will be no refund under any circumstances.
If you need to change the date of your stay, we will be as flexible as possible.
Cancellation Insurance
We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. If you chose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
There are several suitable options which include cover for COVID-related cancellation on comparison sites such as www.gocompare.com, where you can check which policy will be best for your particular requirements. We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of your providers.
https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx
https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html
https://www.trailfinders.com/insurance#/step1
Cancellation by Hollies Barn
If Hollies Barn have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full. We will have no further liability to you from such cancellation or change, and thus no responsibility for any other losses you or your party might sustain.
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) any labour or trade dispute, strikes, industrial action or lockouts;
(h) non-performance by suppliers or contractors; and
(i) interruption or failure of utility service, and the period of closure covers you booking
If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
If you are in breach of any of the terms of the booking, in any significant aspect so as to cause risk to others, to yourselves or so as to imperil the services of the property, we shall have the right to terminate your booking immediately, to thereupon require you to leave the property and if necessary to bring about your removal. Such termination will be without prejudice, to our right to recover from you the amount of any damages or cost that may arise from your breach. We will have no liability to return any part of the rental cost.
You or any member of your party are not permitted to use the property or any of its services for any illegal purposes or services. Contravention of this will lead to our termination of the booking.
Hollies Barn is only suitable for a maximum of 12 people (inclusive of visitors) plus 2 infants (under the age of 3 and sleeping in cots). You must ensure that the maximum number of persons occupying the accommodation or using the facilities (including any outside areas) does not exceed this limit. We set maximum occupancy limits in line with the facilities and equipment available. Exceeding the maximum occupancy limits can overload facilities and lead to safety issues and damage. As such, we reserve the right to terminate the booking, (without any compensation) if you exceed these limits. If you wish to hold a party or other celebration or invite visitors to the accommodation that would cause you to exceed the maximum occupancy limit, you must obtain our written permission in advance.
Check-In and Departure
Check-in is from 4pm and Departure is by 10am on day of departure. Failure to leave by 10am may result in you being charged a further day’s rental. If you require an earlier check-in time, please ask and we will endeavour to make a special arrangement.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
As mentioned in the Guest Information section, a GHSD of £750 will be held on the credit/debit card of the person placing the booking for the barn. The ‘hold’ will remain in place from 1 day prior to arrival to 14 days after your departure. No money will be physically taken unless there are damages, lost keys or the property has been left in an unacceptable level of cleanliness at the end of your stay;
At the earliest opportunity, we ask that you notify us of any breakages or damage, and if anything in the barn is not functioning as you would expect. Minor singular accidental damage such as a broken plate etc will not be charged for, providing we are informed of it in good time before your departure. However, larger or more expensive items, and damage in general to the accommodation, or anything that we are not advised of prior to your departure time will be chargeable. As an example and not limited to – a wine spillage on a carpet needing a carpet cleaner, dropping multiple items of crockery, replacing a broken window, door, sink or light fitting, graffiti, torn furnishing, damage to wall finishes, damage to the hot tub, garden furniture etc would be chargeable; but general wear and tear that does not arise from abuse would not. If you lose a key, we can replace it during your stay, upon you paying for the cutting of a replacement.
The property will be inspected on your departure and if we do need to make a claim on the GHSD we will notify you by email or post.
Should rectification costs prove to exceed the value of the GHSD, and in the event that an amicable settlement cannot be reached on the shortfall, then we reserve the right to recover the full balance of the rectification costs, including the value of any consequential losses, and any legal expenses (on a full indemnity basis, not just those awarded by a court) that we incur, through the courts of England & Wales who shall have jurisdiction.
Keys
There are 2 set of keys with fobs, more are available on request. To use the fob, point the fob at the gate and press the button on the left, this is required for vehicles arriving and leaving, the keys will be in the spotty tin on the table in the kitchenette. If you are arriving at a time when we are not going to be available on site to greet you, then there will be a further single key left in the key safe outside to enable you to enter the building through the brown door (we will advise you in advance if this is the case). On departure all keys and fobs must be returned to us. If any keys or fobs are lost or not returned, we will deduct the cost of any fobs and any locksmith costs required to replace the locks from your Security deposit.
The barn must be left as you found it – in a clean and tidy state. If you require a cleaning service during your stay, then our cleaning team can be employed at an additional cost. A Cleaning Charge of £150 will be charged (and actioned on your GHSD) where the property is left in an unacceptable level of cleanliness upon departure (note pre-arranged cleaning services during your stay can be provided at significantly less cost than this).
Guests are requested to respect the peace and safety of everyone on and off site. Noise between the hours of 9pm and 9am must be kept to a minimum and no loud music should be played after 9pm, to be considerate of others. After 10pm we would encourage guests to retire indoors to continue their enjoyment of the property. We the owners do live on site, in a house next to the barn. We reserve the right to immediately terminate the booking without refund wherever the right of ourselves or neighbours for quiet enjoyment of our/their own property is disregarded in any way.
Please, no smoking (including e-cigarettes) in the barn and grounds of Hollies Farm other than in designated areas. Smoking is permitted in the courtyard patio area only. Cigarette butts are to be stubbed out in ash trays provided and disposed of when cold.
The owners reserve the right to enter the barn for purposes of inspection or to carry out any necessary repairs or maintenance (e.g. hot tub daily maintenance) at any time. If in our absolute opinion any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance, the entire contract may be terminated, and the property taken back as set out above. You will remain liable for the whole cost of hire and no refund shall be due.
In the Hollies Barn manual, which can be found in the barn (and emailed to you on request), there are instructions for the use of Hot Tub, Log Burner & BBQ, it is a term and condition of this booking that you comply with those instructions and information. There are also signs displayed with instructions for the Hot Tub and Log Burner. There is also a page relating to the Fire Alarm & Sprinkler system which must also be complied with.
Please note that the hot tub will not be available for use on the day of your departure, as we will be getting it ready for the next guests.
Compensation for Hot Tub failure
Hot tub mechanical or electrical failures that render it unfit for use, that are caused by reasons other than damage, abuse, contamination, or mis-use by guests, are compensated as follows; £10 per booked bedroom, for each 24hr period that the hot tub is out of service, capped to a maximum of 10% of the original booking and calculated from the time the problem is reported to the owners through to the time that it is made fit to use again. For example, if the Hot tub electrics failed and you were unable to use it for a 48hr period (after having reported it) then you would be paid £120 in compensation, based on all 6 bedrooms being booked and as long as £120 doesn’t exceed 10% of the total booking fee.
Temporary Closure of the Hot Tub
Temporary closures for water safety and good practice reasons, such as to undertake chemical treatments, water testing, back flushing, water changes, chemical balancing, or to allow water recovery time etc, are normal housekeeping events and are not compensated.
If, following check-in, a power, gas, or water supply outage to the property occurs during your booked stay and this outage extends for a period of greater than six consecutive hours, then we will (if after this period of time has elapsed you request to terminate your stay) offer you the option of a pro-rata refund on the remaining balance of your unused (pre-booked) stay period. This is calculated from the later of either: a) the time that you notify us of your intention to terminate your stay or b) the time that the property is fully vacated – through to the original booked departure date/time).
Alternatively, providing it is safe to do so, you may instead choose to continue with your stay – if you prefer. For clarity, if you do choose to continue to stay during an outage then this is done so at your own discretion and so no refund in whole or in part, or discount etc on the booking price shall be due to you in respect of any facilities that may or may not be functioning during such outage(s), or for any resulting inconvenience caused. Please note we do not offer (or commit) to provide any alternative or backup supply services to the property, and it is foreseeable that some facilities will be out of service and/or inoperable during such supply outages.
In all cases, no compensation shall be due for any consequential loss or inconvenience etc howsoever caused by any interruptions, outages, surges, or restoration of supply services to the property. We recommend all guests procure suitable travel insurance etc prior to the commencement of their stay to cover such risks if this matter is of concern to them.
Unfortunately, at present we are not able to offer an electric car charging service. We are currently looking into a metered solution on site. The following link provides information on the nearest charging point – Nantwich charging points – EV points near Nantwich, Cheshire (zap-map.com)
We are sorry but no pets are allowed at Hollies Barn. We do of course welcome trained assistance dogs, please just let us know at the time of booking if you are bringing one.
In the event that any item of lost property is not collected within 28 days of our notification to you (or any longer time we agree in writing), we will destroy or dispose of the items as we see fit without reference to you.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please raise this with the owners during your stay, so that we can try to resolve the matter for you. We will always seek to do so wherever reasonable and wherever time allows.
Many thanks for taking the time to read our Terms and Conditions